Farshid GHiasvand
Data Center Technician
Experienced Data Center Technician with hands-on expertise in servers, storage, and network devices deployment, structured cabling, and rack installation.Proficient in Linux and Windows server installation, configuration, and troubleshooting, and skilled in managing data center operations with DCIM tools.Skilled in maintaining power, cooling systems, UPS, and fire protection, with strong expertise in hardware diagnostics, repairs, and on-site technical support.Experienced in VMware ESXi/vCenter for virtualization and Commvault backup solutions for data protection and recovery.
WORK EXPERIENCE
Datacenter Technician
SystemGroup, Tehran | November 2023 – Present
• Installed and configured servers, storage systems, firewalls, switches, and routers
• Performed rack preparation, structured cabling (copper & fiber), labeling, patching, and cable testing to maintain organized and scalable infrastructure
• Provided on-site hardware support during incidents, RMAs, and maintenance windows.
• Monitored and optimized cooling, UPS, power distribution, and fire protection systems using DCIM tools.
• Assisted with capacity and growth planning, including rack layout and server installations.
Datacenter Technician and Technical Support
Abramad, Tehran | April 2021 – Present
• Provided first-line and Tier II support for servers, storage, networking equipment, and operating systems , resolving hardware, software, and network issues efficiently.
• Assisted with VMware ESXi/vCenter administration, supporting virtualized environments and ensuring uptime.
• Managed and monitored Commvault backup solutions, ensuring data protection, recovery, and SLA compliance.
• Collaborated with IT teams to troubleshoot complex issues, support application deployments, and maintain SLA standards.
Help Desk Technician
Enforced Conscription, Tehran | August 2019 – Present
• Resolved hardware, OS, and network issues across multiple environments.
• Logged incidents and recurring technical problems, improving service efficiency.
• Assisted in maintaining system security and user support.
Network Operations Center Operator and Datacenter Technician
SLS, Tehran | November 2018 – Present
• Monitored network and data center infrastructure, ensuring uptime and rapid response to incidents.
• Performed troubleshooting of hardware/software/OS-related issues.
Help Desk Technician
HiWeb, Tehran | January 2016 – Present
• Provided front-line support for clients, troubleshooting network connectivity issues.
• Documented support cases, ensuring knowledge transfer and streamlined processes.
Help Desk Technician
Rayaneh Komak, Tehran | February 2013 – Present
• Supported users with hardware, OS, and networking issues both remotely and onsite.
• Reduced downtime by efficiently diagnosing and resolving recurring technical problems.
EDUCATION
- Master's Degree | Computer Systems Networking and Telecommunications | Iran University of Science and Technology | January 2016 – January 2018
- Bachelor of Science | Computer Science | Shamsipour Technical and Vocational College | January 2012 – January 2015
- Associate Degree | Computer Science | Malayer University | January 2009 – January 2011